When customers say a product has failed, how a brand responds matters as much as the fault itself. Associate Professor ...
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Podcast: Play in new window | Download (Duration: 12:18 — 16.9MB)
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After bushfires and other disasters, everyday rules around renting, repairs and donations can quickly become unclear. Nicole Rich outlines renter ...
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Podcast: Play in new window | Download (Duration: 13:49 — 19.0MB)
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The Australian Open transforms Melbourne every January, but its biggest impact isn’t just inside Melbourne Park. Professor Robert Brooks explains ...
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Podcast: Play in new window | Download (Duration: 15:50 — 21.7MB)
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SUVs and utes keep dominating, plug-in hybrids are booming, Chinese brands are rising, and electric vehicle growth is real but ...
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Podcast: Play in new window | Download (Duration: 9:09 — 12.6MB)
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After a year of confusing sunscreen headlines, many Australians are wondering whether they can trust the label on the bottle. ...
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Podcast: Play in new window | Download (Duration: 8:46 — 12.1MB)
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Recent rental reforms in Victoria are reshaping how renters experience stability, privacy and protection. Nicole Rich outlines what has changed ...
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Podcast: Play in new window | Download (Duration: 16:46 — 23.0MB)
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Signing up to subscriptions has never been easier, yet cancelling them can feel deliberately exhausting. Professor Jeannie-Marie Paterson explains why ...
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Podcast: Play in new window | Download (Duration: 11:30 — 15.8MB)
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Underquoting has become a flashpoint for frustrated buyers and confused sellers, especially as some properties continue to sell far above ...
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Podcast: Play in new window | Download (Duration: 14:19 — 19.7MB)
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Two Australian private health insurers are offering pharmacogenomic tests—personalised medicine meets privacy questions. Jane Tiller maps the benefits, risks and ...
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Podcast: Play in new window | Download (Duration: 10:29 — 14.4MB)
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With 21 products under TGA review, consumers are asking what—and who—they can trust. Marketing lecturer Dr Bo Pang explores reactive ...
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Podcast: Play in new window | Download (Duration: 8:13 — 11.3MB)
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