Subscriptions: Why is it so hard to cancel them?
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Have you ever signed up to a free trial, only to find out that you’ve also signed up to an ongoing subscripton – that can be quite difficult to cancel.
According to a new report, 75% of us have had a negative experience when trying to cancel a subscription.
Guest: Associate Professor Katharine Kemp is the UNSW Public Interest Law & Tech Initiative Lead.
Presenter: Warren Andrew
Podcast: Play in new window | Download (Duration: 9:54 — 13.6MB)
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