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JOY Drive

18 Oct 2025

Nicole Rich: Know Your Shopping Rights

Consumer Affairs, Law, Shopping

Nicole Rich: Know Your Shopping Rights

From delayed parcels to broken gadgets and “no refund” signs, the “silly season” is prime time for shopping fails. Nicole Rich, Director of Consumer Affairs Victoria, explains your rights when things go wrong, how to handle refunds and scams, and what every shopper should know.

Guest: Nicole Rich, Director, Consumer Affairs Victoria

Presenter: Warren Andrew

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